How to answer about available vehicle stock via WhatsApp
How to configure an AI agent that answers about available models, prices, and warranties from the dealership's real catalog, without inventing information.
The most frequent questions at a dealership or garage don't change: which vehicles are available, what's the price of a specific model, what warranty comes with the car, whether trade-ins are accepted. They arrive at any hour — many outside business hours — and when no one answers immediately, the customer keeps searching elsewhere.
This guide shows how to automate these answers with WhatSMS's AI Agents.
Step 1 — Load the real catalog into the knowledge base
Load the vehicle catalog — PDF, price and specs document, or the website link — into the agent's knowledge base.
Step 2 — Configure answers about availability, price, and warranty
Define that the agent only answers with what's in the loaded catalog: available models, prices, specs, and warranty conditions.
Step 3 — Ensure handoff when information isn't documented
Configure automatic handoff to the team whenever the question falls outside what the agent knows — for example, about a specific model not yet loaded into the catalog.
Why this frees the team to sell, not repeat information
Repeated questions about availability no longer depend on someone being present to answer. The team joins the conversation to negotiate and close the deal, not to repeat the same catalog information for the tenth time that day.
You can create this account for free and load your dealership's or garage's real catalog before any commitment.
Frequently asked questions
How do I load the vehicle catalog for the agent to answer from?
It's loaded into the agent's knowledge base — a PDF with the vehicle list, a document with prices and specs, or your website's link. The agent answers customer questions based on what's there.
What happens if a model isn't in the loaded catalog?
The agent says it doesn't have that information and hands the conversation to your team, instead of risking a wrong answer about a model, price, or warranty.
Does this also work for a garage, not just a dealership?
Yes — the same principle applies to a garage services catalog, with prices and turnaround times, instead of a vehicle catalog.
Do I need to update the catalog every time the stock changes?
Yes. The agent answers based on what's currently loaded — if a model is no longer available or the price changes, the corresponding document needs to be updated.
Does this answer questions outside business hours?
Yes, at any time — it's precisely outside business hours that most customers write after seeing a listing, and that's where an immediate answer keeps them from looking at another dealership.