How to remind a customer about a vehicle service via WhatsApp
How to organize contacts by model and last service date to automatically notify garage customers, and showcase new vehicles to those who already showed interest.
The garage knows a customer's service is coming due, but without an organized record, that reminder depends on someone remembering to call. On the dealership side, a new vehicle arrives exactly matching the model a customer asked about weeks ago — and without an organized way to notify them, that opportunity gets forgotten in an old conversation.
This guide shows how to solve both cases with WhatSMS's Mass Campaigns.
Step 1 — Record custom fields for each contact
Add custom fields to your contacts: model of interest, last service date, purchased vehicle. These fields are what you'll use to segment each campaign.
Step 2 — Create the service reminder campaign
Configure a campaign that uses the last service date field to automatically select customers whose next service is coming due, and schedule the send.
Step 3 — Create the new stock alert campaign
Whenever a new vehicle arrives, segment by contacts with the matching model of interest and send a direct alert, instead of just advertising generically.
Why this recovers opportunities that get lost on their own
Services booked ahead of time instead of forgotten, and new vehicles shown first to those who already expressed interest — without depending on someone remembering to open an old list in the middle of the garage's or dealership's daily routine.
You can create this account for free and organize your business's real contacts before any commitment.
Frequently asked questions
Can I organize contacts by model of interest or last service date?
Yes. You can organize contacts with custom fields — model of interest, last service date, purchased vehicle — and use those fields to segment campaigns.
Does this also work to notify about a new vehicle arriving in stock?
Yes — the same segmented campaign logic lets you notify customers who had already shown interest in a specific model as soon as a similar vehicle arrives in stock.
Which channel is used for the reminder?
Campaigns can be sent via WhatsApp, SMS, or Email, from the same platform where you already handle day-to-day conversations.
Is the reminder sent automatically on the right date?
Sending can be scheduled based on the date field recorded for each contact, without depending on someone remembering to open an old list.